Advertising’s AI evolution is about to get real
The hospitality industry is at an exciting turning point. Technology and AI are transforming the guest experience, enabling personalization and tailoring services around each guest’s unique needs and preferences. The latest Skift State of Hospitality Tech Report, featuring Sojern, highlights how these innovations are actively reshaping hotel operations and guest experiences. Technology is evolving rapidly, and hospitality leaders are not just observing these trends, they are putting them into action.
We’ve summarized key takeaways from the report to show how hotels are applying these digital innovations to make operations smarter and the guest experience more meaningful. Here’s a look at how hotel teams are using technology in practice.
Is your hotel AI-ready? 7 strategies for Generative Engine Optimization (GEO) success
The way travelers discover hotels is changing fast. Today’s guests aren’t just scrolling through OTAs or Googling “best hotels in London.” Increasingly, they’re asking generative AI (GenAI) tools like ChatGPT and Perplexity to help plan their trips. These tools provide conversational recommendations, like: “Here are a few highly-rated, walkable hotels near Hyde Park with rooftop views.”